Mumbai: Suburban Train Travel post Covid-19: Providing thrust to digital & paperless booking, more commuters are opting for UTS Mobile Ticketing. Digital UTS mobile ticketing a way forward for safer, cashless travel.
Post Covid, increasing number of commuters are opting for digital UTS mobile ticketing system, showing signs of increasing share of digital ticketing in the near future. There has been a constant increase in the purchase of Mumbai Suburban train journey tickets / season tickets through UTS mobile app.
Last two years has been dealt a blow on a global scale, with people confined to their homes due to the novel corona virus disease (Covid-19). The need for social distancing and decongestion of booking offices has pushed for adoption of digital approach to buy railway tickets. During the Covid -19 pandemic, the UTS mobile app was re-opened for commuters for purchasing Suburban tickets, since then there is a constant increase in number of passengers booking tickets through UTS mobile app.
| Month/Year | Number of Tickets through Mobile App | Number of Passengers through Mob App |
| Dec’21 | 5,93,383 | 33,90,198 |
| Jan’22 | 6,63,533 | 37,14,583 |
| Feb’22 | 9,52,357 | 52,36,957 |
| Mar’22 | 11,28,133 | 67,23,541 |
| Apr’22 | 14,00,060 | 74,39,176 |
| May ‘22 (till 26th ) | 14,20,506 | 78,13,553 |
In this month alone upto 26th May 2022, 14.20 lakh tickets have been booked through mobile app and a total of 78.13 lakh passengers travelled in Mumbai Suburban trains with digital ticketing though UTS mobile app, reflecting a daily average of 54,635 tickets and 3,00,521 passengers each day.
Pre-covid in the month of March 2020, a total of 12,79,095 UTS mobile local train tickets were booked, whereas last month during April 2022 the suburban tickets booked through UTS mobile app were 14,00,060 tickets, showing an increase of 9.45%. The percentage share of buying of suburban tickets through UTS Mobile app during April’2022 is 5.79 % over other ticketing types like UTS counter tickets, ATVM, JTBS etc.
The App based ticketing systems is an innovation that will outlast the Covid-19 pandemic and help both the Passengers and the Railways in many ways like paperless transaction and initiating a shift towards a more cashless, digital economy etc. Passengers have been increasingly using the new UPI based ticketing facility at all the suburban ATVM Machines. The Commercial branch of Central Railway is always at the forefront in initiating several campaigns to popularize the UTS Mobile app. Several drives have been conducted at various stations to educate passengers about the features of the UTS app, the procedure to download it and how to use the same. In addition to this UTS app promotion is also being done by advertising on ticket rolls, animated videos and radio jingles and central announcement system of suburban railway system.
The purchase of suburban ticket through the UTS Mobile app has significantly increased during last six months of post covid as it helps the passengers with paperless transaction, save time and is a greener alternative as it promotes the use of gadgets such as smart phones.
UTS Mobile ticketing for Mumbai local train commuters, saving valuable time with NO Queues – Hassle Free Ticket Booking, both paperless and print out options available on mobile ticketing will be an experience for the future.
All ATVM machines have been recently enabled with UPI based ticketing payment facility.
How to buy tickets through UTS Mobile App
Features:
1. Download UTS on Mobile APP for Android/Windows phones.
2. Do the registration by filling with personal details and mobile no. etc.
3. Get user ID/Password.
4. You can book tickets either through ‘R’ wallet or other wallets like PAYTM or Mobikwik.
5. Recharge ‘R’ wallet through UTS counter, Internet banking, Debit card with minimum recharge amount of Rs.100/-
6. Book platform ticket, normal journey ticket, season ticket etc.
7. For paperless ticket – PDF type file will sent on your mobile.
8. If you opt for paper ticket, you can book ticket from anywhere any time, no need of GPS signal. Take print out from ATVM of journey originating station by entering mobile number and ID obtained which is received via SMS on your mobile.
9. Through this app, both Journey and Season ticket can be bought and renewal of season ticket is also possible. There is no need for passengers to go to counters to buy tickets. The facility is available on Android Google Play Store and Apple App Store.
