Recent media reports have brought attention to a concerning trend of fraudulent calls and messages targeting consumers. In these instances, scammers pose as officials from the Telecom Regulatory Authority of India (TRAI), threatening mobile disconnection under the guise of illegal activities and demanding money from unsuspecting victims.
The Telecom Regulatory Authority of India has clarified that it does not directly communicate with customers regarding the disconnection of mobile numbers through calls, messages, or any other means. Moreover, TRAI has not authorized any third-party agency to initiate such contact. Any communication claiming to be from TRAI and threatening disconnection of mobile services should be considered fraudulent and must be disregarded.
Mobile disconnection related to billing issues, Know Your Customer (KYC) discrepancies, or misuse is handled exclusively by the respective telecom service providers. Consumers are urged to remain vigilant and avoid succumbing to panic in response to such fraudulent threats. Verifications should be made through authorized call centers or customer service centers of the telecom service provider involved.
To combat cybercrime and financial fraud, citizens are encouraged to utilize the Department of Telecommunications’ Sanchar Saathi platform. Suspicious communications can be reported through the Chakshu facility available on this platform, which can be accessed at . Confirmed cases of cybercrime should be reported to the designated helpline number ‘1930’ or through the official website at .
Authorities have urged the public to remain cautious and proactive in addressing such fraudulent attempts. By taking preventive measures and utilizing the resources provided by official platforms, individuals can contribute to curbing these fraudulent activities effectively.
