Digi Yatra has reached a significant milestone with 10 million users, averaging 30,000 app downloads daily, the platform announced on Tuesday. This Self-Sovereign Identity (SSI)-based ecosystem utilizes facial biometric technology for contactless and seamless passenger processing at airports.
The achievement of 10 million users underscores Digi Yatra’s growing popularity and pivotal role in delivering privacy-protecting and efficient travel experiences. “The 10 million user milestone reflects the trust and confidence our users have placed in us. Our efforts, including the ‘d-KYC’ campaign initiative, helped us drive growth in 2024. We aim to maintain the momentum of innovation, privacy, and evolution of the passenger experience to achieve even greater breakthroughs in the future,” said Suresh Khadakbhavi, CEO of Digi Yatra Foundation.
“Our partnership with the International Air Transport Association (IATA) for the IATA One-ID X Digi Yatra for the enablement of Digi Yatra for International flow will drive further growth in 2025,” he added.
The d-KYC (Don’t Know Your Customer) campaign, launched in October, highlights the platform’s commitment to user privacy and choice. The campaign emphasized how Digi Yatra caters to customers’ needs without storing or accessing their personal data.
Established in December 2022, Digi Yatra leverages face authentication technology to streamline passenger processing across 24 airports in India. It has facilitated more than 45 million seamless journeys to date, providing a smooth experience for numerous travelers.
Digi Yatra has ambitious plans for 2025, intending to support all 22 official Indian languages, breaking language barriers and ensuring every traveler can confidently navigate airport processes in a language of their choice. The platform also aims to conduct an international pilot project, enabling foreign passengers with electronic passports (e-passports) to experience its seamless ecosystem.
