Indian Railways (IR) has implemented a series of measures to ensure that passengers receive high-quality and hygienic food during their journey. These initiatives are aimed at enhancing the overall travel experience and addressing concerns related to food safety and quality.
Key Measures:
- Centralized Food Supply: IR has established designated Base Kitchens to supply meals, ensuring consistency and quality control.
- Modern Infrastructure: State-of-the-art Base Kitchens equipped with CCTV surveillance are being commissioned to monitor food preparation processes.
- Premium Ingredients: The use of popular and branded raw materials, including cooking oil, flour, rice, pulses, and dairy products, guarantees the quality and freshness of food items.
- Stringent Quality Control: Food Safety Supervisors are deployed at Base Kitchens to oversee hygienic practices, while IRCTC supervisors monitor food quality on trains.
- Transparency and Traceability: QR codes on food packets provide detailed information about the kitchen of origin and packaging date, enhancing transparency.
- Regular Hygiene and Sanitation: Regular deep cleaning and pest control measures are implemented in Base Kitchens and Pantry Cars to maintain optimal hygiene standards.
- Adherence to Food Safety Norms: Mandatory FSSAI certification for catering units ensures compliance with stringent food safety regulations.
- Quality Assurance: Regular food sampling and third-party audits are conducted to assess the quality and hygiene of food served on trains.
- Customer-Centric Approach: IR is introducing a rationalized menu to cater to diverse preferences, including regional cuisines, seasonal delicacies, and special dietary needs.
- Enhanced Staff Training: IRCTC provides regular training to catering staff to improve their skills in customer service, communication, and hygiene.
- Transparent Pricing: Food items are sold at pre-notified tariffs, and passengers are informed through SMS, email, and menu displays. Regular inspections and surprise checks are conducted to ensure fair pricing.
By prioritizing food quality, hygiene, and customer satisfaction, Indian Railways is committed to providing a seamless and enjoyable travel experience for all passengers.
